Business Description
Compass Pain and Wellness is a medical clinic that offers healthcare services for the treatment of chronic pain to improve overall physical function and wellness.
The Purchase Currency
Compass Pain accepts payments in United States Dollars (USD)
Customer Service Contact Information
If you have any issues with your purchase, you can contact your local clinic:
Portland, Oregon
(503) 946-9704
PDX@compasspainandwellness.com
Salt Lake City, Utah
(801) 851-1105
SLC@compasspainandwellness.com
Fulfillment Policies
Copays are due at the time of service. Coinsurance and deductible amounts will be delivered via your patient statement, and can be paid in person at your clinic location, or via your patent portal at: https://www.drchrono.com/patient-portal/
If you have a concern about your bill, or would like to request a refund, please contact your local clinic to discuss.
Appointments may be canceled with 24 hours advanced notice. Appointments cancelled with less than 24 hours’ notice may incur a cancellation fee of $50.
Business Locations
Addresses for each clinic location can be found on the locations tab of our website.
Privacy Policy
At Compass Pain and Wellness, we are committed to protecting your privacy. This Privacy Statement outlines how we collect, use, store, and protect your personal information when you visit or interact with our website, compasspainandwellness.com
By using our Site, you agree to the collection and use of information in accordance with this Privacy Statement.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you visit our Site, subscribe to our newsletter, contact us, or engage in any other activity that requires you to submit personal details, we may collect information such as your name, email address, phone number, and other identifiable data.
- Non-Personal Information: We automatically collect information about your usage of the Site through cookies and tracking technologies, including your IP address, browser type, device information, and browsing behavior.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our services
- To communicate with you, including sending newsletters, promotions, or other updates
- To respond to your inquiries or requests
- To analyze usage patterns and improve our Site’s functionality and content
- To comply with legal obligations
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following cases:
- With service providers who help us operate the Site and deliver services (e.g., hosting, email delivery, analytics)
- If required by law or legal process, such as to comply with a subpoena or regulatory requirements
- In the event of a business transaction (e.g., merger, acquisition), your information may be transferred as part of that transaction
4. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our Site, including to personalize content and ads, analyze site traffic, and provide social media features. You can control cookies through your browser settings, though disabling cookies may impact your ability to use certain features of the Site.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
6. Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- The right to access, correct, or delete your personal data
- The right to object to or restrict the processing of your personal data
- The right to withdraw your consent where applicable
If you wish to exercise any of these rights or have concerns about how we handle your information, please contact us at your local clinic.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before submitting any personal information.
8. Changes to This Privacy Statement
We may update this Privacy Statement from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this statement periodically for the latest information.
9. Contact Us
If you have any questions or concerns about this Privacy Statement or our privacy practices, please contact us at your local clinic
Website and Payment Security
At Compass Pain and Wellness, we take the security of your payment information seriously. To ensure the protection of your credit card and other sensitive payment data, we adhere to the standards set forth by the Payment Card Industry Data Security Standard (PCI DSS).
What is PCI DSS?
The PCI DSS is a set of security standards designed to ensure that all companies that process, store, or transmit credit card information maintain a secure environment. These standards are intended to protect sensitive payment data and reduce the risk of fraud and data breaches.
Our Commitment to PCI Compliance
We are fully committed to maintaining PCI DSS compliance. To this end, we take several key steps to ensure that your payment information is handled securely when making transactions on our Site:
- Data Encryption: All sensitive payment data transmitted via our website is encrypted using industry-standard encryption protocols (such as SSL/TLS) to protect it from unauthorized access.
- Tokenization: For additional security, sensitive credit card details are never stored on our servers. Instead, we use tokenization methods to store a secure reference number (token) that can be used to process payments.
- Secure Payment Processors: We partner with PCI-compliant third-party payment processor Stripe to handle all payment transactions. These processors are fully compliant with PCI DSS standards and employ the latest security measures to protect your financial information.
- Access Controls: We limit access to payment data to authorized personnel only. Our team undergoes regular security training and audits to ensure proper handling of sensitive data.
- Regular Security Audits: Our website and payment systems undergo regular security assessments, vulnerability testing, and penetration testing to identify and address potential security risks.
- Monitoring and Logging: We continuously monitor our systems for suspicious activity and maintain logs to ensure that any unusual access patterns or potential breaches are quickly detected and addressed.
What You Can Do
While we take every measure to secure your payment data, it’s important for you to also protect your personal information:
- Use strong, unique passwords for your accounts.
- Be cautious when accessing your account on public or shared computers.
- Monitor your financial statements regularly for any unauthorized activity.
PCI Compliance and Third-Party Providers
Our payment processors, including Stripe, are responsible for ensuring their systems are PCI DSS-compliant. Please note that we do not store, process, or transmit any payment data directly on our systems.
Changes to Our PCI Compliance Statement
We are committed to keeping our customers informed about our data security practices. If any changes are made to our PCI compliance practices or if there are any significant updates to our compliance status, we will update this statement on our website and notify you accordingly.
For any questions regarding our PCI compliance practices or security measures, please feel free to contact us at your local clinic.
Disclaimer
This statement is meant to inform users about our security practices. Please note that we do not store credit card information on our servers, and all transactions are handled securely through PCI-compliant third-party processors.
We accept the following methods of payment:
